Role guide
AI agents for e-commerce stores
Store owners answer 'where's my order?' all day and write a lot of product copy. Agents handle both well.
What to hand to an agent first
Order-status replies
Answer order-status questions from your store data on email or WhatsApp.
Product descriptions
Write SEO-friendly descriptions from specs and photos.
Abandoned-cart notes
Draft personal follow-ups to shoppers who left items behind.
Metrics digest
One morning message with sales, refunds and top products.
Ready-made use cases
- 01Order-status answers on WhatsApp
Customers ask 'where's my order?' and the agent answers instantly from Shopify tracking. - 02Listings and product descriptions in minutes
The agent writes SEO-friendly product or property listings from photos and bullet points. - 03Personal abandoned-cart follow-ups
The agent writes a personal note to shoppers who left items in cart. - 04Metrics digest without opening dashboards
The agent pulls your key numbers from Stripe, analytics and your store into one daily message. - 05Win back and upsell past customers
The agent finds past customers due for a repeat job or upgrade and drafts an offer.
Example: Grok Bot setup
Grok Bot routine: Order-status answers on WhatsApp Schedule: Always on When a customer asks about an order, look up the order by email or number in Shopify, reply with status and tracking link, and offer help with returns. Escalate damaged/missing items to me. Rules: draft first, never send or post anything external without my approval. Keep summaries short.
Grok Bot, ChatGPT, Claude and n8n versions: all templates
Keep these human
- Refunds and disputes go to you.
- Check product claims (sizes, materials, health claims) before publishing.