Guide
AI receptionist for law firms
An AI receptionist for law firms is not a robot voice pretending to be you. In practice it is a set of small routines: reply to every missed call or message within a minute, ask the questions you would ask (type of matter, jurisdiction, urgency, conflicts check details), and put a booking request in front of you.
What to hand to an agent first
Missed-call text-back
Every missed call gets an immediate text so the person doesn't call the next business on the list.
Intake questions
Collect the basics you always need: type of matter, jurisdiction, urgency, conflicts check details.
Booking requests
Offer your real open slots and hold a request for you to confirm.
Consult booking
Offer consult slots and send intake forms.
Ready-made use cases
- 01Missed-call text-back that books the job
Every missed call gets an instant text that qualifies the lead and offers a booking link.
~6h/week · estimate - 0224/7 FAQ support in your voice
The agent answers common customer questions from your docs and hands off anything tricky.
~8h/week · estimate - 03Appointment reminders that cut no-shows
The agent confirms appointments the day before and handles reschedules.
~3h/week · estimate - 04Client onboarding on autopilot
When a client pays, the agent sends the welcome pack, intake form and kickoff booking link.
~2h/week · estimate - 05Inbox triage with drafted replies
The agent sorts your inbox into reply / FYI / ignore and drafts replies in your voice for you to approve.
~5h/week · estimate
Example: Grok Bot setup
Grok Bot routine: Missed-call text-back that books the job Schedule: Always on (missed calls) When I miss a call, text the caller within 1 minute: apologize, ask what they need, and offer two booking times from my calendar. Log the lead and notify me with a summary. Rules: draft first, never send or post anything external without my approval. Keep summaries short.
Grok Bot, ChatGPT, Claude and n8n versions: all templates
Keep these human
- Never give legal advice; intake only, and run conflict checks yourself.
- Start in draft mode: the agent prepares, you approve, then you loosen the leash routine by routine.
FAQ
What should an AI agent do first for law firms?
Missed-call text-back: Every missed call gets an immediate text so the person doesn't call the next business on the list. Intake questions: Collect the basics you always need: type of matter, jurisdiction, urgency, conflicts check details. Booking requests: Offer your real open slots and hold a request for you to confirm.
What should stay human?
Never give legal advice; intake only, and run conflict checks yourself. Start in draft mode: the agent prepares, you approve, then you loosen the leash routine by routine.
Is there a ready-made template?
Yes. Start with "Missed-call text-back that books the job": copy-ready Grok Bot, ChatGPT, Claude and n8n templates are at https://whatshouldmybotdo.com/use-cases/missed-call-text-back#templates.