Case study · Home services and trades
An HVAC contractor uses a text agent to reply to leads and book jobs
Source: ServiceTitan customer story (accessed 20 Oct 2026) · Vendor
- Business
- True Pros Heating and Air
- Business type
- HVAC contractor
- What they automated
- Text replies to inbound leads and job booking
- Tool
- ServiceTitan SMS agent
Outcome, in the source's words
“28.5%: True Pros' conversion rate on inbound leads, up from about 9.2% before Sam.”
“51: The number of confirmed jobs booked autonomously.”
“0.6%: The escalation rate, down from 22.7%.”
Quoted from ServiceTitan customer story. We haven't verified it independently.
Set up something similar
What to copy from this: Draft the first reply to every new lead for your approval: lead follow-up template