AI agents by trade · Retail stores

AI agents for retail stores: the first 3 bots

Updated · by Rosh Perera

The same questions come in every week: is it in stock, are you open, where's my order. These three bots draft the answers, your review replies and your posts. Nothing goes to a customer until you approve it, and refunds, prices and stock promises stay with you.

Top 3 bots for retail stores

  1. 01FAQ replies in your voice, with your OK on every reply

    Drafts replies to the questions you get every week from your own written policies: stock, hours, collection and orders. It never promises stock it can't see; it asks you.

    Copy the templateRead the guide

  2. 02Reply to every review, with your OK before posting

    When a review comes in, the bot drafts a short reply in your voice, and you post it yourself.

    Copy the templateRead the guide

  3. 03Posts from your own product photos, for you to publish

    Send photos of new stock or a window display and the bot drafts a post. Prices and offers go in only as you write them.

    Copy the templateRead the guide

Every bot starts as drafts: it prepares, you approve, then it sends.

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Keep these human

  • Refunds, exchanges, prices and discounts stay with you. A bot drafts a holding reply at most.
  • It never promises stock or a collection time it can't see in a system you've connected.
  • Keep till, card and supplier logins off the bot's computer at the start.

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Built by Rosh Perera, who has set up AI automations for more than 40 businesses over about 3 years.

FAQ

Will the bot talk to my customers on its own?

Not at the start. Every reply and message is a draft you approve before it goes out. Once you trust the wording for one routine, you can choose to let that one send by itself.

Can it handle refunds and exchanges?

No. Refunds, exchanges, prices and discounts stay with you. At most the bot drafts a holding reply for you to approve.

Can it tell customers what's in stock?

Only from a system you've connected, and only as a draft you approve. It never promises stock or a collection time it can't see.

Which AI tool do I need?

Any of Grok Bot, ChatGPT, Claude or n8n. Each template on this site comes in those formats. If you're not sure which jobs to start with, the free planner picks your first 3 bots in 5 quick questions.

Guides for retail stores

All trades and business types