Guide

Why does Grok Bot still show Free after I paid? The fix order

Updated · by Rosh Perera

If you paid but Grok Bot still shows Free, first check that Grok Bot is signed in to the same account you paid on, because signing in does not link or combine accounts. Then switch or link on the web, allow up to 24 hours where Cursor's help says so, and contact support with the details below if it still says Free. Owners on X this week posted that their Cursor, X and Grok accounts showed Premium while Grok Bot showed Free, that an email never came, and that linking said their account was linked with another account. This guide gives the order to work through, from xAI's X Subscription docs and Cursor's Grok Bot help, checked 20 Oct 2026. Only xAI and Cursor can fix an account, so support is the fallback, not a failure. Want a pick for your exact business? Try our free What should my bot do? planner. We're an independent site, not part of xAI.

Take the free 5-question quiz: your first 3 bots →

Paid but Grok Bot says Free? Work through it in this order

  • First: does your plan include Grok Bot?

    xAI's X Subscription docs say: "Grok Bot is included on Premium, Super, and Ultra plans." And: "The Plus plan doesn't include Grok Bot. To use Grok Bot, choose Premium or higher." If you're on Premium or higher, the docs say "Grok Bot is available as soon as you subscribe to or unify on one of these plans." So if you're on Premium or higher and Grok Bot still says Free, work through the account checks below.

  • Step 1: is Grok Bot signed in to the account you paid on?

    xAI's sign-in docs say: "Signing in only authenticates you. It does not link or combine your X, Grok, or Cursor accounts or switch your plan." They also say: "If you have more than one account, confirm that you selected the intended one." If your plan or history looks missing, the docs say "You may be signed in to a different account. Sign out and try the sign-in method you used for the account before." On the plan screen after linking, Cursor's help says: "Confirm you're signed in with the same Cursor account you linked."

  • Step 2: paid on X or Grok? Switch on the web

    xAI's docs say: "For now, the mobile apps send you to the web to switch." Start at cursor.com/unify if you pay for Cursor, or accounts.x.ai/unify if you're starting from Grok or X (xAI's X Subscription FAQ). From X, the docs say: "Starting from X doesn't include Cursor." If you have a paid Cursor plan, start from Cursor. Linking alone isn't the switch: "Linking does not switch your plan or cancel a subscription. Billing changes only after you complete an eligible checkout." After an X switch, xAI says "Linking your X account can take a little time."

  • Step 3: on SuperGrok or X Premium+, link and refresh

    If your Grok Bot access comes from a SuperGrok or X Premium+ link on a legacy Cursor account, Cursor's help says "Link Grok Account is on the Get Started with Grok Bot page at cursor.com/bot/onboarding, and on the phone's paywall screen." On the phone, choose Link Grok Account, finish signing in to Grok in your browser, "Then choose Finished Linking? Refresh My Status." If usage didn't reset, Cursor says to confirm the subscription is active, "then allow up to 24 hours after a successful link for usage to refresh." On The X Subscription, Cursor's help says "there's nothing to link".

  • Don't buy a second subscription in the app

    If your account already has Grok Bot access through Premium, Super or Ultra, a legacy Cursor plan, or a SuperGrok or X Premium+ link, Cursor's help says: "You should not buy a second subscription on Apple or Google Play in these cases." Sign in to the phone app with the same Cursor account instead, and the access carries over.

  • The sign-in email never comes

    xAI's docs say "There is no separate Grok Bot login." Grok Bot uses the shared xAI sign-in path, so the fix is the sign-in flow itself. We found no xAI or Cursor page about a missing sign-up email as of 20 Oct 2026. What the docs do say: keep Grok Bot open while authentication runs in your browser, and "Start the sign-in flow again from the app and complete every browser prompt." Cursor's help adds: "Clear browser cache and cookies for cursor.com and x.ai, then sign in again in a private or incognito window." And: "If the error started recently, wait 30 to 60 minutes and retry."

  • Linked to another account, or stuck in a loop

    Cursor's help says: "A SuperGrok or X Premium+ link is permanent." If you see an error that the Grok account is already linked to another Cursor account, it says to contact support with your Cursor account email and the Grok account email. For sign-in loops it says: "Some session and account-link failures, including looped sign-in flows, can't be fixed from your side and need our team to resolve." Before you unify, check each account: "A completed unification is permanent. It can't be undone, and Support can't undo it for you."

  • Still Free? Contact support

    Cursor's help says: "Email hi@cursor.com." xAI's X Subscription FAQ says: "Contact support from settings." Include the email on your Grok Bot account, your Grok Bot version and platform, what you were trying to do, a screenshot of the error or plan screen, and what you already tried (Grok Bot help: Get help). For a linking problem, add the Grok account email too. Leave out passwords and one-time codes (xAI's Troubleshooting docs). Our first-day fixes guide covers the other setup snags.

Not sure which jobs fit your business?

Build my free AI plan →

Or get every routine pre-written in the pack →$29 one-time, plus local tax where it applies.

Get the free AI Team Starter Kit

4 copy-paste agent prompts, a business brief template and a 7-day plan, as a PDF. Plus this guide's templates.

Ready-made use cases

  1. 01CEO morning brief in 5 minutes
    One message each morning: calendar, urgent emails, money in/out, and the 3 things that move the business today.
    ~3h/week · estimate
  2. 02One daily list of drafts to approve
    Your bots hold every email, message and post they write as a draft. Once a day (or once a week) you get one numbered list and answer approve, edit or reject for each. Nothing goes out unapproved.
    ~1h/week · estimate
  3. 03Inbox triage with drafted replies
    The agent sorts your inbox into reply / FYI / ignore and drafts replies in your voice for you to approve.
    ~5h/week · estimate

Example: Grok Bot setup

Grok Bot routine: CEO morning brief in 5 minutes
Schedule: Daily 7:30

Every morning, read my calendar for today, my unread emails from the last 24h and yesterday's revenue. Send me a brief: (1) meetings with one prep note each, (2) emails that need my reply with a suggested one-line answer, (3) money in/out, (4) the 3 highest-leverage tasks for today. Keep it under 200 words.

Rules: draft first, never send or post anything external without my approval. Keep summaries short.

Grok Bot, ChatGPT, Claude and n8n versions: all templates

Email me this template + the Starter Kit

What's the quick fix order?

  1. Check your plan is Premium, Super or Ultra: Plus doesn't include Grok Bot (xAI's X Subscription docs).
  2. Sign out of Grok Bot and sign back in with the exact account you paid on (xAI's sign-in docs).
  3. If you paid on X or Grok, switch on the web at cursor.com/unify or accounts.x.ai/unify, not in the phone app (xAI's X Subscription docs).
  4. On a SuperGrok or X Premium+ link, choose Link Grok Account, then Finished Linking? Refresh My Status, and allow up to 24 hours (Cursor help).
  5. Still Free: email hi@cursor.com with your account email, Grok Bot version, platform, a screenshot and the steps you tried (Grok Bot help: Get help).

What can't be undone?

  • A completed unification is permanent, and Support can't undo it. Check each account before you confirm (xAI's X Subscription docs).
  • A SuperGrok or X Premium+ link can't be unlinked or moved to another Cursor account. Sign in with the right Cursor account before you choose Link Grok Account (Cursor help).
  • Don't buy a second subscription on Apple or Google Play if your account already has Grok Bot access (Cursor help).
  • Leave passwords, one-time codes and secret values out of support emails (xAI's Troubleshooting docs).

Get the free AI Team Starter Kit

4 copy-paste agent prompts, a business brief template and a 7-day plan, as a PDF. Plus this guide's templates.

Want the whole system pre-written?

The One-Person AI Business Pack: CEO agent + workers, all 46 routines in 4 formats, your role pack.

Get the pack · $29See what's inside

$29 one-time, plus local tax where it applies.

Next: Whop checkout. $29 one-time, plus local tax where it applies, paid by card on Whop. Files arrive by email.

14-day money-back guarantee: reply to your receipt within 14 days for a full refund.

Built by Rosh Perera, who runs 30+ one-job bots, and every one reports to one chief of staff bot.

FAQ

"my bot account shows free and prompts me to upgrade"

Check that Grok Bot is signed in to the same account you paid on: signing in doesn't link or combine accounts (xAI's sign-in docs). If you paid on X or Grok, switch on the web at cursor.com/unify or accounts.x.ai/unify. If it still says Free, email hi@cursor.com with a screenshot of the plan screen (Grok Bot help: Get help).

"I am not getting the email"

There is no separate Grok Bot login (xAI's docs), and we found no official page on a missing sign-up email as of 20 Oct 2026. Start the sign-in again from the app, clear cookies for cursor.com and x.ai, try a private window, and wait 30 to 60 minutes if it just started (Cursor help). Then contact support.

"it says my account is linked with another account and will not accept it"

Cursor's help says a SuperGrok or X Premium+ link is permanent and can't be moved. Contact support with your Cursor account email and the Grok account email. Don't create more accounts to get around it.

Can I unify accounts in the Grok Bot Android app?

Not if you already pay for Cursor, Grok or X. xAI's docs say: "For now, the mobile apps send you to the web to switch." Use cursor.com/unify or accounts.x.ai/unify in a browser.

"I don't get answers back from support so I am not sure how to do now"

Email hi@cursor.com, or contact support from settings, with your account email, Grok Bot version, platform, a screenshot and the steps you tried (Grok Bot help: Get help). We can't speed up a reply, but a complete first email saves a round trip.

Does the Plus plan include Grok Bot?

No. xAI's docs say: "The Plus plan doesn't include Grok Bot. To use Grok Bot, choose Premium or higher."

Get a plan for your exact business

Build your free AI team. No signup.

Build my free AI plan →

Related guides